Managed Anti-Virus

Using AntiVirus software is a basic first step in preventing data loss and security breaches in your network. The most important part of choosing your AntiVirus solution should be the manageability after ensuring you have chosen a reputable software solution. The “Managed” in managed antivirus removes the hassle and the risk of maintaining the antivirus products on each computer.

How Does It Work?

REP4 Technologies has partnered with Vipre Antivirus, an antivirus/antimalware product popular for its ability to secure systems with very little impact to the performance of the computer it protects. When the antivirus software is installed on a system it notifies REP4 if there are ever issues the the antivirus software:

• Viruses Detected
• Antivirus Disabled or not functioning properly
• Success of Signature Updates

For the comparable price* of other popular antivirus products, your systems are not only protected by award winning software, but the hassle of maintaining your antivirus softare disappear.

• No more license tracking
• Confidence that your antivirus is up to date.

* The price if competitive when using Managed Antivirus as a standalone solution. The monthly installment for the service decreases if additional 24 hour Server Monitoring or Workstation Monitoring are also being used on the protected computers.

24x7 Server Monitoring

Instant Alerts. To the right technician. With accurate information. So we can fix it fast.

Just $1 per day.

REP4 24x7 Round-the-Clock Monitoring turns conventional IT support on its head. Rather than wait for you to notice that a system has failed – often involving time-consuming ‘systems fiddling’ on your part – our 24x7 monitoring will alert us to problems at your sites. We’ll almost always know about a systems issue before you do, so we can fix it fast and minimize your business disruption.

What is 24x7 Round-the-Clock Monitoring?

24x7 Round-the-Clock monitoring checks your critical systems every five or fifteen minutes at your option. Whenever it sniffs a problem, it sends an email or SMS alert showing the exact nature of the problem directly to us. And it updates our WallChart, a large screen in our office that shows the exact status of all our Clients. We’ll see the true nature of the problem – rather than having to depend on (ahem) your best guess. That means we can fix it faster – and radically boost your overall uptime.

What Does It Check?

•Every five minutes, 24x7 Monitoring will…
•Check that your server is up and running.
•Check that you can connect to the internet.
•Check any or all of your Windows Services, vital components of your server’s operating system. Services provide, well, vital services that allow you to logon to your network, access the internet, even print your work.
•Ping various network devices or remote offices that you need to do your work.
•Check TCP ports on your network, on other networks or at your ISP. If any of these ports are failing to respond, you may be unable to connect and do your job.
•Check disk space to ensure it’s below a set threshold.
•Check RAID devices to ensure that all disks are functioning correctly and data is safe.
•Check your website to ensure it’s up and running and serving your customers.
•Check other devices using SNMP.

If there’s a problem, we’ll be alerted instantly so we can take specific action to resolve the issue – almost always before you know you have one.

Key Benefits

•Specific, informative alerts show us the exact nature of the problem. We can fix it faster.
•Problems are almost always highlighted to us before you even know you have one. Uptime is maximized.
•Alerts are routed to the right technician. He can fix it faster – and do it right the first time.
•Alerts for mission-critical systems can be set by SMS day or night.
•Costs just pennies per day.

How do I get going?

24x7 Round-the-Clock takes just minutes to set-up, doesn’t require any system reboots and can be protecting your business from downtime today.

Workstation Monitoring

Proactive, preventative health checks each and every day.

Boost productivity and security.

Just $1 per workstation per month.

REP4 Workstation Monitoring means that you can rest assured that your PC’s and laptops are in business-ready condition. Our proactive, preventative health checks test key components of the system each morning. We’ll be able to spot problems – almost always before they cause user downtime – and can fix them fast so your employees can make the most of every day.

What are Workstation Health Checks?

Because your working day is dependent upon your PC, it’s essential that that equipment is ready-to-use at any time.
REP4’s Workstation Health Check Service conducts start-of-day checks to ensure your systems are in peak condition.

Proactive Workstation Health Checks perform the following:

•Checks that your antivirus is right up-to-date and keeping you safe.
•Check that your Windows Services (the bedrock of your computer’s operating system) are operating properly.
•Looks for unauthorized log in attempts and determines whether someone has been trying to hack into your systems.
•Checks to ensure you have adequate disk space remaining. Running out of disk space can cause your computer to crash and involves lengthy delays to repair the device.
•Check that your disks are healthy and there are no integrity issues.
•Reviews Critical Event log entries and spots other issues.

Rapid Response When There’s a Problem

If there’s a problem, we’ll receive an Instant Alert showing the cause of the problem, and we’ll see it on our Dashboard almost instantly. Our mobile technicians in the field will receive SMS alerts on their mobile phones and can log into their MiniDash™ to see the exact cause of the problem. The net result: rapid, accurate response and dramatically reduced downtime.

Key Benefits

•Rest easy in the knowledge that your AV is always up-to-date, your disks are in good health and Event logs are checked daily.
•Instant, accurate alerts mean we can resolve problems fast. Avoid wasting hours waiting for engineers to diagnose and repair problems.
•A small effort applied each and every day means your systems are in peak health.
•Cut downtime. Increase productivity in the office.

Workstation monitoring – a constant level of proactive upkeep for just a few pennies per user per day.

How do I get going?

It takes just 10 minutes to put in place. There’s no need for a technician to visit or for machines to reboot. Contact Joe Bloggs to find out more.